Hosted PBX services along with the enhanced Voice over Internet Protocol technology is becoming a new means to maintaining sturdy interaction with clients on a massive scale. Moreover, these services provide complete freedom to clients to call the enterprise as and when they desire. Mobility of these business phone systems provides accessibility to the users 24x7 so that the client calls can be entertained even during the non-working hours. This shows the level of professionalism and the dedication of the company to satisfy its customers.
State-of-the-art features for call management
Managing the calls in a hassle-free manner is what Hosted PBX systems offer. Most of the small business organizations have been using this number with the help of internet and a communication medium. These systems are equipped with most of the modern features that include call hunt, call forwarding, call transfer, call recording, call queue, automatic call distribution, interactive voice response, call conferencing, call screening, call announce and various other features that efficiently can manage the overhead of calls flowing in.
Apart from calling, there are certain other features as well. The use of direct inward dialing number or a toll free number builds up a large image. There are many customers that seek local services. With the use of DID, a company can be virtually present to its customers no matter where it is. The use of 800 numbers generally projects a large business image. Online fax feature provided by Hosted PBX services allows the faxing option to be clubbed with calling options over VOIP.
Carry your business wherever you go
The implementation of Hosted PBX services at the user end is quite easy as all that they need to have is an internet connected mobile device. Smartphones, Android, laptop, iPhone, BB or tablet PCs can be used to communicate by simply connecting them to the internet. This application can be managed through a soft phone that can be downloaded on any type of mobile device.
The user just needs to login and get connected to the clients. Moreover, the option of call forwarding directs the calls to the users' cell phone when they are not on their desk. Call parking offers unconstrained connection with client. This Virtual PBX feature allows the user to park a certain call from a fixed device and receive it from his personal phone and continue with other mobile operations while interacting with the client.
Telecommunication expenses are minimized
Hosted PBX services are delivered through an online mode and there is no equipment that the users need to have. The configuration and management of such a massive service through a web-based interface with no large hardware requirements minimizes the expenses incurred in setting up a massive communication channel. Moreover, the operational expenses are also eliminated since there is no business phone hardware that needs to be maintained. Hosted PBX VOIP channels calls through a packet-switched internet network that reduces the costs of the calls made. Since there are no hardwired connections, the calls just need to be switched from one node to another. This is why distance doesn't matter much in VOIP calling.
Scalability is another benefit that helps small business organizations fulfill all their requirements by paying exactly for what is being used for communication. The cost of adding a user is also constant. Moreover, the additional, deletion and modification can be made as and when the users desire. So, SMBs can project a large image with a small investment in Hosted PBX services.
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